Below is our standard warranty policy for Service Parts.
Please note that some agreements with customers vary from the current standard warranty policy and applies to direct customers.
• Robot and all components of the robot (including scopes delivered with the robot) are covered under a 12-month warranty from date of installation.
• Ultrasound and all components (probes and trolley) are covered under a 12-month warranty from date of installation.
• Scopes or probes purchased outside of a robot purchase: expire 12 months from date of delivery, or end at the warranty/service period of the robot, whichever is longer.
After warranty expires, customer encouraged to purchase a Service Agreement that covers service and parts for the period of the agreement.
Customers under Rental are covered for service and parts during their Rental period.
As an additional reference:
• For disposables (Handpieces, Drapes) the warranty is 12 months from date of delivery
o Not covered by Service or Rental Coverage
• For any accessories: (Trays/Holders) the warranty is 12 months from date of delivery
o Not covered by Service or Rental Coverage